Why is FFN so tolerant of trolls?

[alex-axle.livejournal.com]

1. Don't allow users to delete signed-in reviews, don't allow users to turn off anonymous reviews
2. Don't respond to requests for at least disabling anon reviews to be turned back on
3. NEVER respond to abuse reports unless, possibly, the reported reviews use racial slurs AND are reported on the blog rather than with the designated report form
4. Wonder why people hate your site
5. ???
6. Profit!

So, my anonymous troll who keeps leaving me garbage reviews gets to keep wasting my time even though just a few days of disabling anon reviews entirely would stop them, AND the reviews left on one of my stories years ago by a troll who created an account JUST to flame me with reviews that would never go away and called me a "faggot" multiple times get to stay there.

Further, reports of authors who don't have a single story that hasn't been plagiarized are being ignored, and the user(s) in the meantime are free to steal story after story.

This is why everyone hates you, FFN. You don't deal with malicious users, but you don't let users deal with malicious users themselves, either.