(no subject)

[falkner]

When's the last time anybody actually got a reply to a support e-mail?

Comments

[roeskva]

The only time ever I got a response was 3 years ago, and that was for a request to add a character. I have never had responses to error reports and such.

[dragonbat2006.livejournal.com]

Never. I tweet them instead. They don't reply, but the problem I tweet them about is usually fixed within a couple of hours.

[jackdanielforev.livejournal.com]

Never. I stopped being able to post fics from my account, and I mailed them (and tweeted them) several times, but they never responded and never fixed the problem.

I ended up just creating a new account and I am using that now.

Recently

[(Anonymous)]

I received a very polite response some time in March. They only took maybe a week to respond.

They have always responded to my inquiries, BUT all of my problems were uncomplicated and easy to resolve.

no reply from fanfiction

[(Anonymous)]

I have emailed them several times and not gotten a reply once. Clearly they either don't read their emails or don't care enough about their viewers to reply back. Like for the past two month on and off every time i try and go on fanfiction.net it comes up saying can't make a secure connection. I can get onto the mobile one fine and also fictionpress. I can sometimes get onto the main one for a short while before the message appear again. I have no problem using my laptop. Does anyone have any ideas on why that is. I would be very grateful if someone knew how to fix it.

[magnaveaux.livejournal.com]

I don't think I ever have? I think back in 2011 or 2012 or something there was an (actually very sweet!) review on one of my stories, which inadvertently gave away a big twist at the end of the story. I contacted the reviewer and thanked her, but asked if she would mind removing the spoiler. She was very cool about it, but it turned out she could not remove or edit her review. I also could not remove her review, because it was not anonymous.

I contacted one of the mods and (politely!) said that both the reviewer and I would like to have the review removed, but I never heard back. Some weeks later, I tried writing the mods again, and again, nothing. The review with the spoiler is there to this day...