falkner: [Ensemble Stars] [Kanzaki Souma] (Default)
Destiny ([personal profile] falkner) wrote in [community profile] ffdotnetrants2015-03-02 10:33 am
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When's the last time anybody actually got a reply to a support e-mail?
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[identity profile] dragonbat2006.livejournal.com 2015-03-02 01:39 pm (UTC)(link)
Never. I tweet them instead. They don't reply, but the problem I tweet them about is usually fixed within a couple of hours.
falkner: [Ensemble Stars] [Kanzaki Souma] (Default)

[personal profile] falkner 2015-03-02 01:47 pm (UTC)(link)
It's a problem with one specific e-mail/account so I can't exactly tweet them personal info.

[identity profile] jackdanielforev.livejournal.com 2015-03-02 05:24 pm (UTC)(link)
I've tried that. Not only don't they reply, but they also never fix the problem I tweet them about :(

To be honest, I am not sure I think they even read what we mail/tweet them, and if things are fixed shortly after, I am starting to suspect it's a coincidence.
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